Deconstructing customer satisfaction recipes: A dynamic configurational framework leveraging the power of online reviews in tourism contexts
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DOI: 10.1016/j.tourman.2025.105181
文献链接: https://linkinghub.elsevier.com/retrieve/pii/S0261517725000512
其他信息:
出版社: Elsevier BV
作者: Yong Qin; Chaoguang Luo; Eric W.T. Ngai

